Terms of Service

Last updated: August 2026

Agreement to Terms

These Terms of Service are a legal agreement between you (or the organization you represent) and EVE NeuroSystems LLC (“EVE”, “we”, or “us”), the provider of EVE AI Core and EVE CoreGuard. By accessing or using the Service, you agree to be bound by these Terms and all applicable laws and regulations. If you do not agree, you are prohibited from using the Service.

1. Definitions

2. Account Registration

2.1 Account Creation

To access certain features of the Service, you must register for an account. You agree to:

2.2 Age Requirements

You must be at least 18 years old to use this Service. By using the Service, you represent that you meet this requirement.

3. Acceptable Use

3.1 Permitted Uses

You may use the Service for:

3.2 Prohibited Uses

You agree NOT to use the Service to:

Export Controls and Sanctions

You represent that you and your end users are not located in, and will not use or export the Service, SDK, or any signed evidence to, a country or territory subject to comprehensive U.S. embargo, and that you and your end users are not on the U.S. Treasury OFAC Specially Designated Nationals list, the U.S. Commerce Department BIS Entity List or Denied Persons List, or any other applicable restricted-party list. You agree to comply with all applicable U.S. and international export-control and economic-sanctions laws. EVE may screen, geoblock, suspend, or terminate access to comply with these laws.

4. Intellectual Property

4.1 Our Rights

The Service, including all software, algorithms, designs, text, graphics, and other content, is owned by EVE AI and protected by intellectual property laws. You may not copy, modify, distribute, or reverse engineer any part of the Service.

4.2 Your Content

You retain ownership of any content you submit to the Service. By submitting content, you grant us a non-exclusive, worldwide, royalty-free license to use, store, and process that content as necessary to provide the Service.

4.3 Trademarks

THE INFRASTRUCTURE OF NO™ is a claimed trademark of EVE NeuroSystems LLC. EVE AI Core™, EVE CoreGuard™, and EVE Proof™ are claimed marks of EVE NeuroSystems LLC. Registration status may vary by jurisdiction. No claim is made to any third-party marks.

User Content; Copyright and DMCA

You retain ownership of content you submit to the Service ("User Content"). You grant EVE a limited, worldwide, non-exclusive, royalty-free license to host, store, process, transmit, and display User Content solely to provide and secure the Service. You represent that you have all rights necessary to submit your User Content and that it does not infringe or violate any third-party right or applicable law. EVE responds to notices of claimed copyright infringement and terminates repeat infringers in appropriate circumstances under our Copyright & DMCA Policy.

5. Commercial Terms

EVE CoreGuard is an enterprise product. It is not offered on a free tier or as a self-serve, month-to-month consumer subscription. Access is provided under a written commercial agreement between the customer and EVE NeuroSystems LLC.

5.1 Pilots

Evaluation engagements are provided as fixed-scope, fixed-price design-partner pilots described in an Order Form. A pilot grants access for the stated evaluation period and purpose only and does not create an ongoing license.

5.2 Enterprise Licenses

Production use is provided under an annual enterprise license set out in an Order Form. Each Order Form specifies the licensed scope, term, usage limits (for example, request volume or number of environments), fees, and any applicable service levels. License terms renew only as stated in the applicable Order Form.

5.3 Fees and Payment

Fees, currency, and payment terms are those stated in the applicable Order Form. Unless the Order Form states otherwise, fees are invoiced annually in advance, are non-cancellable for the committed term, and are exclusive of applicable taxes. There is no month-to-month subscription and no self-serve cancellation; changes to scope or term are made by written amendment to the Order Form.

5.4 Support and Service Levels

Support and any availability commitments are those set out in the applicable Order Form or a referenced service-level agreement (SLA). Support is provided on the basis of the service levels associated with your license; it is not an emergency service and must not be used to report situations requiring urgent or life-safety response.

5.5 Customer Data and Governance Evidence

Decision certificates, audit logs, and other governance evidence generated for a customer are made available to that customer for the licensed term and are handled in accordance with the Order Form and the Privacy Policy. Retention, export, and deletion of governance evidence follow the terms of the applicable agreement.

5.6 Order of Precedence

If a signed Order Form, SOW, or master agreement conflicts with these Terms, the signed agreement controls for that engagement.

6. Privacy and Data

Your use of the Service is also governed by our Privacy Policy. By using the Service, you consent to the collection and use of information as described therein.

Information you submit through EVE CoreGuard Support — including support tickets, attachments, and related communications — is handled in accordance with the Privacy Policy. Support is provided on the basis of the service levels associated with your license; it is not an emergency service and must not be used to report situations requiring urgent or life-safety response.

7. Disclaimers

7.1 Governance Infrastructure

EVE AI Core is a deterministic governance enforcement platform. Verification results, CRD scores, and veto decisions are provided on an informational basis and should be validated within your own compliance framework.

7.2 Service Availability

The Service is provided "as is" without warranties of any kind. We do not guarantee uninterrupted or error-free operation of the Service.

7.3 No Professional Advice

The Service does not provide medical, legal, financial, or other professional advice. Always consult qualified professionals for such matters.

7.4 AI Outputs; No Reliance

EVE’s governance decisions, CRD scores, verification results, veto determinations, decision certificates, and any other AI-assisted or automated output are provided for informational purposes only. They are not legal, regulatory, or compliance advice, and are not a guarantee, certification, or warranty that any decision, model, dataset, or business process complies with any law, regulation, standard, or contractual obligation.

You are responsible for validating all such outputs within your own compliance, risk-management, and governance frameworks, and for exercising independent professional judgment. You remain solely responsible for your decisions, your use of the outputs, and your regulatory and legal determinations. EVE does not assume, and expressly disclaims, responsibility for actions taken or not taken in reliance on the Service’s outputs.

8. Limitation of Liability

To the maximum extent permitted by applicable law, EVE and its officers, directors, employees, suppliers, and agents shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any lost profits, lost revenue, lost data, loss of goodwill, or business interruption, arising out of or relating to your use of or inability to use the Service — even if EVE has been advised of the possibility of such damages and even if a limited remedy fails of its essential purpose.

To the maximum extent permitted by applicable law, EVE’s total aggregate liability for all claims arising out of or relating to the Service or these Terms, whether in contract, tort (including negligence), strict liability, or any other theory, shall not exceed the greater of (a) the total fees you actually paid to EVE for the Service during the twelve (12) months immediately preceding the event first giving rise to the claim, or (b) one hundred U.S. dollars (US$100).

Liability That Cannot Be Excluded

Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law — including, where applicable, liability for gross negligence, willful misconduct, or fraud, and any non-excludable consumer-protection rights you may have. If any exclusion or cap in this section is held unenforceable, it applies to the maximum extent permitted, and the remaining provisions continue in full force.

Where a signed enterprise master services agreement (MSA), master agreement, or Order Form sets out different limitations, caps, or allocations of liability, that signed agreement controls for the applicable engagement.

9. Indemnification

You agree to indemnify and hold harmless EVE, its officers, directors, employees, and agents from any claims, damages, or expenses arising from your use of the Service or violation of these Terms.

10. Termination

We may terminate or suspend your access to the Service immediately, without prior notice, for any breach of these Terms. Upon termination, your right to use the Service will cease immediately.

11. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes via email or through the Service. Continued use after changes constitutes acceptance of the new Terms.

12. Dispute Resolution; Binding Arbitration; Class Action Waiver

Please Read — This Affects Your Legal Rights

This section requires most disputes to be resolved by binding individual arbitration and waives your right to a jury trial and to bring or join a class or representative action. It also gives you a right to opt out within 30 days. Please read it carefully.

12.1 Informal Resolution First

Before starting an arbitration or other proceeding, you agree to first try to resolve the dispute informally. Send a written notice describing the dispute and the relief you seek to legal@eveaicore.com. You and EVE agree to negotiate in good faith for at least thirty (30) days from the date the notice is received. If the dispute is not resolved within that period, either party may proceed as set out below.

12.2 Binding Individual Arbitration

Except for the matters described in Section 12.4, any dispute, claim, or controversy arising out of or relating to the Service or these Terms that is not resolved informally shall be settled by final and binding arbitration administered by the American Arbitration Association (AAA). This arbitration agreement is governed by, and shall be interpreted and enforced under, the Federal Arbitration Act (9 U.S.C. § 1 et seq.). Where you are an individual using the Service in a personal or consumer capacity, the AAA Consumer Arbitration Rules apply; otherwise the AAA Commercial Arbitration Rules apply, in each case as then in effect. The seat, legal place, and venue of the arbitration shall be in the State of Georgia, United States, and Georgia law governs the underlying dispute as stated in the Governing Law section. The arbitration shall be conducted before a single arbitrator on an individual basis. Where you are an individual consumer, EVE will pay the portion of any filing, administrative, and arbitrator fees that exceeds the fee you would have paid to file the same claim in the state or federal court identified in the Governing Law section, and the arbitration may be conducted by written submissions, telephone, or videoconference to the extent permitted by the applicable AAA rules. The arbitrator may award any relief that would be available to an individual party in a court of competent jurisdiction.

12.3 Class Action and Representative Action Waiver

To the maximum extent permitted by applicable law, all disputes shall be brought only in an individual capacity. You and EVE waive any right to bring or participate in a class action, collective action, private attorney general action, or other representative proceeding. The arbitrator may not consolidate more than one person’s claims and may not preside over any form of representative or class proceeding. If this waiver is found unenforceable as to a particular claim, that claim (and only that claim) shall be severed and brought in the court identified in the Governing Law section, while the remainder proceeds in arbitration.

12.4 Exceptions

Nothing in this section prevents either party from (a) bringing an individual claim in a small-claims court that has jurisdiction, or (b) seeking injunctive or other equitable relief in the courts identified in the Governing Law section to protect its intellectual property, confidential information, or the integrity and security of the Service, whether pending or in aid of arbitration.

12.5 30-Day Right to Opt Out

You may opt out of this arbitration agreement and the class-action waiver by sending written notice to legal@eveaicore.com within thirty (30) days after this arbitration agreement first becomes binding on you. If you are a new user, that period runs from the date you first accept these Terms. If you previously accepted a version of these Terms that did not contain this section, this section binds you only after conspicuous notice and your continued use of the Service, and your 30-day opt-out period runs from the effective date of this update (August 2026), not from your original acceptance. Your notice must include your name, the account or organization involved, and a clear statement that you wish to opt out of arbitration. If you opt out, disputes will be resolved in the courts identified in the Governing Law section; opting out will not otherwise affect your right to use the Service or the remainder of these Terms.

12.6 Severability and Non-Waivable Rights

If any part of this section is found to be invalid or unenforceable, that part shall be limited or removed to the minimum extent necessary, and the remaining provisions shall remain in full force and effect, except as expressly stated in Section 12.3. Nothing in this section waives or limits any right that cannot be waived under applicable law, including any non-waivable rights you may have under the California Consumer Privacy Act / California Privacy Rights Act (CCPA/CPRA) or other applicable consumer-protection or data-protection laws.

12.7 Enterprise Agreements Control

Where a signed enterprise master services agreement (MSA), master agreement, or Order Form specifies a dispute-resolution, arbitration, or venue procedure, that signed agreement controls for the applicable engagement and supersedes this section to the extent of any conflict.

This arbitration agreement applies only to the extent permitted by the law that governs your use of the Service, and its enforceability may depend on how these Terms are presented to and accepted by you. Nothing in this section waives any right that cannot be waived under applicable law, and you may wish to review your rights before agreeing to these Terms.

13. Governing Law

These Terms are governed by the laws of the State of Georgia, United States, without regard to its conflict-of-law provisions, except where a signed master agreement or Order Form specifies otherwise. For any dispute that is not subject to arbitration under Section 12, the state and federal courts located in Fulton County, Georgia (including the U.S. District Court for the Northern District of Georgia) shall have exclusive jurisdiction and venue, and you and EVE consent to the personal jurisdiction of those courts, subject to the small-claims exception in Section 12.4.

14. Contact

For questions about these Terms, contact our legal team at legal@eveaicore.com.

Questions?

For questions about these Terms of Service, email legal@eveaicore.com or visit our documentation.